Chat Management Platform
A chatbot system that opens tickets and assigns to each group of agents, who can respond via a chat integration system. In addition, the system helps collect agent performance data such as attendance - out of work, number of tickets for each status, average time spent closing tickets, etc.
Contact Us
Feature
User Management System
Create login accounts for agents to access the system.
Ticket Management System
Create and submit tickets based on the required categories or topics.
After-Hours Auto Reply Bot
Configure automated responses outside business hours.
Agent Management System
Manage agent groups and automatically assign tickets to agents.
Agent Permission Management
Set privileges and ticket viewing permissions for each agent individually.
Business Hours Management
Configure agent working hours and automatically reassign tickets when they are reopened.
Notification Integration
Connect with Zignal by ZWIZ.AI to receive instant notifications.
Unified Inbox for Agents
Manage and respond to messages from all channels in one centralized inbox.
Ticket Status Management
Allow agents to update and manage ticket statuses.
Customizable Extensions
Customize and extend the system to meet your business requirements.
Active Customers
